Frequently Asked Questions
Have a question we didn’t cover here? Reach out, we’re happy to help.
How much space do you need for the booth?
We typically need a 10×10 ft area with access to a standard power outlet. Let us know your venue layout ahead of time and we’ll make sure everything fits comfortably.
How far in advance should we book?
We recommend booking as early as possible, especially for weddings and peak season dates. Popular dates can fill up months in advance.
What’s included in setup and breakdown time?
Setup and breakdown are handled by our team and don’t count against your active booth time, we arrive early to have everything ready before your event starts.
Do you require a deposit?
Yes, a deposit is required to secure your date. The remaining balance is due before your event, we’ll walk you through the details when you book.
What’s your service area?
We proudly serve Virginia Beach, Chesapeake, Norfolk, Suffolk, Newport News, Hampton, and Portsmouth. Traveling outside this area may be possible, just ask.
Can we customize the photo templates or backdrop?
Yes, our Signature and Grand packages include custom print templates with your names, date, or logo. Browse our Backdrop Library for special-order options, or reach out to discuss backdrop and design options.
What happens if we need to cancel or reschedule?
Life happens, reach out to us as soon as possible and we’ll do our best to work with you on rescheduling.
How do we receive our photos after the event?
Guests can share photos instantly during the event via text, email, or AirDrop. Depending on your package, you may also receive a digital gallery link or full-resolution USB drive afterward.
What kind of equipment do you use?
We invest in professional-grade gear because it’s what lets us back up everything we promise, here’s exactly what’s behind the booth.
The camera. We shoot with a Canon EOS R100 mirrorless camera. It’s lighter and more compact than a traditional DSLR, but the image quality is just as sharp, sometimes even better, so your photos look crisp and professional all night long.
The prints. Every photo comes off a DNP DS620A, the same professional dye-sublimation printer used in photo labs and studios. That means true photographic prints, dry to the touch in seconds and durable enough to last for years, not glossy inkjet copies.
The lighting. A Godox studio flash lights every shot, so your photos have consistent, flattering light whether your venue is bright and sunny or dim and moody.
The power. For venues without a convenient outlet, we can run the entire booth wirelessly on an Anker SOLIX S2000, a heavy-duty battery built for whole-home backup, giving us more than enough capacity to keep everything running cord-free for your whole event.