Frequently Asked Questions
Have a question we didn’t cover here? Reach out — we’re happy to help.
How much space do you need for the booth?
We typically need a 10×10 ft area with access to a standard power outlet. Let us know your venue layout ahead of time and we’ll make sure everything fits comfortably.
How far in advance should we book?
We recommend booking as early as possible, especially for weddings and peak season dates. Popular dates can fill up months in advance.
What’s included in setup and breakdown time?
Setup and breakdown are handled by our team and don’t count against your active booth time — we arrive early to have everything ready before your event starts.
Do you require a deposit?
Yes, a deposit is required to secure your date. The remaining balance is due before your event — we’ll walk you through the details when you book.
What’s your service area?
We proudly serve Virginia Beach, Chesapeake, Norfolk, Suffolk, Newport News, Hampton, and Portsmouth. Traveling outside this area may be possible — just ask.
Can we customize the photo templates or backdrop?
Yes — our Signature and Grand packages include custom print templates with your names, date, or logo. Reach out to discuss backdrop and design options.
What happens if we need to cancel or reschedule?
Life happens — reach out to us as soon as possible and we’ll do our best to work with you on rescheduling.
How do we receive our photos after the event?
Guests can share photos instantly during the event via text, email, or AirDrop. Depending on your package, you may also receive a digital gallery link or full-resolution USB drive afterward.